Terms & Conditions of Sales

GENERAL CONDITIONS OF SALE

Consumption charges: for the caravans, they are included in the price all year round, for the Maubert manor, they are included from May 1st to October 31st and €15 per day from November 1st to April 30th for heating.

Not included in the price:

Additional cleaning fee for pets: €15 (per pet)

Breakfast which is 20€ per person per day, preferably booked in advance

The rental deposit of €150 to be paid on site in cash upon your arrival and which will be returned to you upon check-out

Caravans: check-in 3 p.m. - check-out 11 a.m. / Manor: check-in 4 p.m. - check-out 12 p.m.

Optional sauna: 20€/hour

GENERAL CONDITIONS OF ONLINE SALE VIA ORC [Unusual in Chimay]

1. Purpose

These general conditions apply to all online reservations made with our establishment "Insolites à Chimay" using the Regional Marketing Tool (ORC).

The customer acknowledges having read and accepted these general conditions. No reservation is possible without the customer having indicated his agreement with them. The customer has the option of saving and printing these general conditions.

2. Offers

All our advertisements, web pages or offers are prepared in good faith and based on available data. Maps, photos and illustrations are presented for information purposes only and are not contractual. They may be subject to change before the booking is finalized. The customer authorizes us to correct any obvious material errors in the information we provide.

3. Price

The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees and other charges. Any additional charges are clearly indicated before the service is booked.

The customer authorizes us to correct any obvious pricing errors.

4. Reservation

The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking terms of the services available on the booking tool and having requested and obtained the necessary and/or additional information to make his booking with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, such that we cannot be held liable in this regard. The booking is deemed to have been accepted by the customer at the end of the booking process.

5. Booking process

Reservations made by the customer are made via the electronic reservation form accessible online on the reservation tool. The reservation is deemed to be made upon receipt of the reservation form. The customer undertakes, prior to any reservation, to complete all the information necessary for the reservation. The customer attests to the truthfulness and accuracy of the information transmitted. Once the final choice of services to be reserved has been made, the reservation procedure includes the following steps until validation:

the entry of the bank card in the event of a request for a guarantee or prepayment, the consultation and acceptance of the general conditions of sale relating to the service(s) and, finally, the validation of the reservation by the customer.

6. Acknowledgement of receipt of reservation

The booking tool acknowledges receipt of the customer's reservation and confirms it by sending an e-mail without delay. The confirmation of the reservation by e-mail summarizes the contract offer, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of the reservation made as well as the address of the establishment to which the customer can submit his complaints.

7. Right of withdrawal

It is recalled that, in accordance with Article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of execution, the customer does not have the right to withdraw in the event of a reservation:

• accommodation other than for residential purposes (e.g. holiday accommodation),

• of a transport,

• of a car rental,

• catering and services related to leisure activities.

8. Respect for privacy

We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").

The personal data you provide us are necessary for processing your reservation and are essential for the management and provision of services (article 6.1.b of the aforementioned Regulation). For these purposes, your data may be transferred to our partners, including Elloha.com which manages the reservation tool, online payment providers, providers established in third countries. In particular when paying online, the customer's bank details must be transmitted by the payment provider to the establishment's bank, for the execution of the reservation contract. We only use partners who guarantee a level of protection in accordance with the principles set out in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.

We keep your data for a period of 3 years after the last contact (email, reservation, etc.).

As a person whose data is collected, you have the right to access, rectify, delete your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, stating your name, first name and address as well as the subject of your correspondence.

Your complaints regarding the collection and processing of your personal data may be addressed to the competent supervisory authority.

Thank you for reading and we hope to see you very soon in Rièzes "Insolites à Chimay", Nathalie & Marc Vlasselaer, co-managers.